Refund policy

Returns

We accept returns on physical products within 30 days of purchase.

To be eligible for a return:

  • The item must be unused and undamaged

  • The item must be returned in its original packaging

  • Proof of purchase is required

Returns will be issued as a refund to the original payment method. 

For online orders, customers are responsible for return shipping costs. Original shipping fees are non-refundable. Customers may also return purchases in person at the studio to avoid return shipping costs.

Once the item is received and inspected, a refund will be issued to the original payment method.

To initiate a return, please use the contact form on our contact page to reach out to us.

 

 

Damages and Issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. Please contact us within 48 hours of delivery.

To process a replacement or refund we require:

  • Photos of the damaged item

  • Photos of the shipping packaging

  • You may be required to return the item in its original packaging, shipping label to be purchased by 4 Pottery

Customers may choose either:

  • A replacement item

  • A refund

 

 

Exceptions / non-returnable items

Certain types of items cannot be returned, like 3D digital files and custom products (such as special orders or personalized items). Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

 

 

Handmade Product Disclaimer

All pieces are handmade ceramics.

Small variations in:

  • glaze

  • colour

  • texture

  • shape

  • size

are natural characteristics of handmade work and are not considered defects.

Each piece is unique.

 

 

Refunds

 
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.